What is Home Care?
Home Care is also known as domiciliary care. It is care that is provided in your own home. The aim of Home Care is to ensure people’s independence is maintained.
Home carers are professionals who help individuals to live independently in their own homes through daily visits, providing support with personal care e.g. toileting, washing, getting up/going to bed and meal preparation.
How do I get an assessment?
You need to contact Social Services or ask someone to do it for you. This can be by telephone or letter.
We'll talk with you about your goals, care and support needs, how to meet them, and whether you qualify for Social Services assistance. This is called an assessment.
Will I have to pay?
- If you are provided with a service, following assessment, we will see whether you are able to make a contribution towards the cost of your service.
- Your payment will depend on the level of care you need and your financial circumstances. We’ll inform you of the cost before providing services.
What can I do if it goes wrong?
- Should you have any concerns with the Carer providing your care, you will need to contact your Home Care Monitoring officer or Manager who will look into your concerns.
If you are unhappy about the service, you can either:
- Complain to the Service Provider.
- Complain to your Social Worker .
Alternatively you can contact the Complaints Officer based at the Social Services Department’s Headquarters
Please note we do not offer shopping, domestic services, or medication administration only calls.
Home Care and Extra Care
Blaenau Gwent does not provide domiciliary care in the community. Blaenau Gwent does provide domiciliary care in both of the Extra Care facilities in the borough.
Blaenau Gwent has two Extra Care Schemes available to older people. These are Llys Glyncoed and Llys Nant-y-Mynydd.
Extra Care Schemes offers independent living in your own home with the benefit of additional support should you need it. Both extra care schemes have self-contained properties as well as communal facilities.
Extra care schemes are great for individuals and couples who want their own privacy, with your own front door, as well as a community feel to reduce the risk of isolation.
To apply to live in Extra Care or for more information please see below
Llys Glyncoed
College Road, Ebbw Vale NP23 6LD
08000720966
Llys Glyncoed is an Extra Care Housing Scheme in Ebbw Vale, with 41 self contained apartments. Each apartment is wheelchair accessible and is fitted with en-suite bathrooms and fitted kitchens.
The building is owned by Linc Cymru and the Care provision is provided by Blaenau Gwent Council.
Llys Nant-y-Mynnydd
Hospital Road, Nantyglo, NP23 4LY
Llys Nant y Mynydd is an Extra Care Housing Scheme in Nantyglo with 44 self contained apartments, which allows people over the age of 50 to live independently. Younger tenants with a physical disability will also be considered for one of 4 independent living apartments within the scheme.
The building is owned by United Welsh and the Care provision is provided by Blaenau Gwent Council.
For more information please follow the links in the external links box.
Contact Information
For information, advice or assistance, to make a referral or report concerns in relation to:
- a person aged 18 or over, please contact the Adult Services IAA Hub
Telephone: 01495 315700
Email : DutyTeamAdults@blaenau-gwent.gov.uk
For general information enquiries:
Email : info@blaenau-gwent.gov.uk
Headquarters:
General Offices, Steelworks Road, Ebbw Vale, NP23 6DN