Engagement and Participation Strategy 2024 - 2028

At the heart of everything the Council does is the community of Blaenau Gwent. Engagement, participation and customer experience feature as a key theme which runs across the Council to shape services and make decisions.

As a Council we are committed towards everyone playing their part in delivering our vision and ambitious programme for action and change. Instrumental to this will be how we engage you - our people, communities, stakeholders, partners, staff members and elected representatives.

Our commitment to this approach to engage also presents us with a real opportunity to show you that as a Council we are actively taking you into account as part of our new duties set in law by our government in Wales, such as the Well-being of Future Generations Act. These laws fully expect us to involve you in our ways of working.