May 29 Bank Holiday Service Arrangements

Customer Services

C2BG (the Council’s Contact Centre) will close at 5pm on Friday, 26th May 2023 and will re-open at 8am on Tuesday, 30th May 2023.

The Emergency out-of-hours service can be contacted on the usual number of 01495 311556 during this period.

The Piper Alarm service will also continue to operate. Enquiries regarding Piper lifeline alarms out of office hours should be directed to 0845 056 8035.


Social Services Duty Team

The Duty Team Office will be closed from 5pm on Friday, 26th May 2023 and will re-open at 9am on Tuesday 30th May 2023.

During the Bank Holiday period please contact the Emergency Duty Team for Social Services on 0800 328 44 32.


Payments & Benefits

If you wish to make a payment a 24-hour automated payment line is available on 0845 604 2635 or payments can be made via our website -


Waste & Recycling

Waste & recycling services, including nappy/hygiene collections and green waste will continue as normal. Please place your waste and recycling out for collection by 7am of the day of collection. Please make sure to break down any large cardboard items prior to collection.

Household Waste and Recycling Centres will be open as normal.


Registration Service

Registration service will be unavailable on Monday 29th May 2023. The service will resume on Tuesday 30th May 2023 by appointment only. 


Community Hubs

Community Hubs based in town centre libraries will be close at 5pm on Friday, 26th May 2023 and reopen as usual at 9am on Tuesday, 30th May 2023.